Shipping and Returns

Shipping and Returns

Shipping 

All orders are shipped within 3–5 business days, unless otherwise noted in description of product. All our deliveries are sent via Royal Mail.

Returns

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [email protected] with details of the product and the problem. 

To be eligible for a return, your item(s) must be in the same condition that you received it, unused, with security tags intact and in its original packaging. You’ll also need the receipt or proof of purchase. 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. To follow-up on the status of your return, please contact us at [email protected]

Refunds 

Refunds do not include any shipping and handling charges. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Royal Mail are currently experiencing major disruption to their service due to coronavirus, you can keep up to date on changes to their service here. https://www.royalmail.com/coronavirus